Stolway supports every system it supplies, from engineering and factory testing through to installation, commissioning and operation.
Our support is supervisory and technical. Our engineers oversee installation and commissioning on site, guiding your teams so each system starts up and is handed over as designed, and they remain available for technical support once it is running.
Through three decades of designing ATEX & IECEx certified explosion protected HVAC, we offer an end-to-end service that integrates safety, engineering and technical expertise.
Technical Support
Engineering Support When You Need It
Project support, design and engineering, consultancy, asset reliability surveys, and retrofits and upgrades.
Design, engineering & project services
Conceptual design, detailed engineering and project services that let you predict costs and schedules before finalising budgets and funding, for greater confidence in project delivery.
Consultancy
We cover the full life cycle of ATEX & IECEx certified explosion protected systems, from designing new systems to sustaining and enhancing existing hazardous area assets, drawing on global hazardous area experience from the outset.
Asset reliability & site surveys
A site survey can review your installed assets, spares stock levels and onsite documentation, and help you plan improvements to hazardous area assets in new and operating facilities.
- Hazardous area asset management
- Assessment, gap analysis and performance improvement
- Life cycle analysis and optimisation
- Asset integrity management and assurance
Retrofits & upgrades
Our hazardous area experts assess your needs and support you to find the right modernisation and compliance solution, from technical upgrades and component replacement to rebuilding, retrofitting or complete system replacement.
Factory to site
Factory testing, installation & commissioning
We test every system in our factory, then support your teams on site so installation and commissioning go to plan.
- Testing & pre-commissioning. Skilled technicians test every ATEX & IECEx certified system. FAT includes witnessed performance tests, test reports and reviews of documentation and certificates of conformity. Customers and end users are welcome to attend.
- Installation & commissioning supervision. Stolway engineers provide supervisory-level support on site during installation and commissioning, guiding your installation and commissioning teams so the system runs at full performance and safety from day one.
After handover
General support
Once your system is running, our engineers remain available for technical queries about the equipment we supplied. Stolway equipment is covered by warranty after commissioning.
- Technical queries and troubleshooting advice
- Drawings, manuals and certification documents
- Warranty support
- Genuine spare parts and recommended spares lists
Need support on a Stolway system?
Tell us the unit, site and what you need, and a Stolway engineer will get back to you.
Have a specification? Let's build it.
Send us your datasheet or requirements and a Stolway engineer will get back to you.